Shipping Policy

edMinds is a brand of IT Solutions in Gippsland Pty Ltd (ABN: 80 609 775 064).

At IT Solutions in Gippsland Pty Ltd, we are committed to delivering our educational STEM learning kits to you in a timely and efficient manner. Our shipping policy below outlines the details of our shipping process to ensure a smooth experience for our customers.

This document is to be read in conjunction with the Terms and Conditions, in the event of any inconsistency the Terms and Conditions will prevail.

Shipping Methods and Costs

We provide a range of shipping options, including standard and express delivery.

Delivery Partners: We use [Australia Post, Fastway Couriers, etc.] for domestic deliveries.
Delivery Coverage: Our delivery network covers all major cities and regional areas across Australia.
Tracking: All domestic shipments come with tracking. You will receive a tracking number once your order is dispatched.

We offer FREE Shipping for all major cities and regional areas across Australia

Freight Services

Bulk Orders: For bulk orders or large items, we may use specialized freight services to ensure safe and secure delivery.
Special Handling: We understand that some items may require special handling due to their size or nature. In such cases, we ensure that our freight partners provide the necessary care during transit.

Delivery Times

Processing Time: Orders are processed within [1-3 business days].
Estimated Delivery Time: Delivery times vary based on the shipping method selected and the final destination. Estimated delivery times will be provided at checkout.

Damaged or lost items

If your order arrives damaged or is lost in transit, please contact us immediately at support@edminds.au or 03 9070 0878. We will work with the carrier to resolve the issue and ensure you receive your order.

Returns information

For complete details on returns, including eligibility, process, and time frames, please refer to our Return Policy page. We are dedicated to ensuring your satisfaction and providing a hassle-free return experience.

International shipping

Currently, our shipping is primarily within Australia. For international customers, please note that we may have limitations on shipping to certain countries. Contact our customer service for more information on international shipping availability.

Additional information

Address Accuracy: Please ensure that the delivery address provided is accurate. We are not responsible for delays or lost shipments caused by incorrect addresses.
Delivery Instructions: If you have specific delivery instructions, please include them in your order notes or contact us directly.

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