edMinds is a brand of IT Solutions in Gippsland Pty Ltd (ABN: 80 609 775 064).
This Order Cancellation Policy outlines the terms and conditions under which you may cancel orders made through edMinds.au website. By placing an order, you agree to be bound by these provisions, ensuring a transparent and satisfactory shopping experience. This document is to be read in conjunction with the Terms and Conditions, in the event of any inconsistency the Terms and Conditions will prevail.
Procedure for Requesting a Cancellation:
Orders placed on edMinds.au can be cancelled within 24 hours of order placement by contacting orders@edminds.au.
Cancellation requests submitted beyond 24-hours of order placement will be considered on a case-by-case basis, subject to the discretion of edMinds and prevailing circumstances. Customers are encouraged to review their orders carefully and make any cancellation requests promptly.
Time Frame for Processing Cancellation Requests:
Cancellation requests are typically processed within 48 hours. Confirmation of cancellation will be communicated via email.
Handling Out-of-Stock or Discontinued Items:
If a product becomes unavailable after an order is placed, the customer will be notified, and the order will be automatically cancelled with a full refund issued.
Approach to Incorrect Pricing:
In the event of a pricing error, edminds.au reserves the right to cancel orders. Affected customers will be notified and offered the option to reorder at the correct price.
Handling Declined or Problematic Payments:
Orders with declined or problematic payments will be held until the issue is resolved. Failure to resolve within a reasonable time frame may result in order cancellation.
Invalid or Incomplete Shipping Information:
Orders with incorrect or incomplete shipping details may be cancelled if the issue is not rectified promptly by the customer.
Identifying and Handling Suspected Fraud:
edMinds employs various measures to detect fraudulent orders. Suspected fraudulent transactions will be investigated and potentially cancelled for security purposes.
Non-Compliance with Regulations:
Orders that do not comply with legal regulations, such as age restrictions for certain products, will be cancelled.
Vendor-Related Cancellations:
In cases where vendor or supply chain issues prevent order fulfillment, affected orders may be cancelled, with customers notified and refunded accordingly.
Please refer our Refunds and Returns Policy.
This section delineates specific circumstances under which order cancellations at edMinds.au are not permissible. These exclusions are integral to our operational efficiency and customer satisfaction.
Custom or Personalised Orders:
Orders involving custom-made or personalised items are non-cancellable once production has commenced. These products are tailored to individual specifications, making them unsuitable for cancellation or return.
Orders in Transit:
Once an order has been dispatched and is in transit with our courier services, cancellation is not feasible. At this stage, customers are encouraged to follow the returns process upon receipt.
Completed Transactions:
Orders that have been successfully delivered and acknowledged as received cannot be cancelled. Any issues post-delivery should be addressed through our Refunds and Returns Policy.
Special Promotions and Sales:
Orders placed during special promotions, sales, or using specific discount codes may be subject to non-cancellation if stated explicitly in the terms of the offer.
Bulk or Wholesale Orders:
Due to the logistical and financial implications, bulk or wholesale orders are final and cannot be cancelled once confirmed.
edMinds reserves the right to amend or update this Cancellation Policy at any time to reflect changes in our practices, service offerings, or legal or regulatory requirements.
Notification of Policy Updates:
Any modifications or updates to this policy will be communicated to our customers through appropriate channels. This may include, but is not limited to, notifications on our website, direct emails to registered users, or announcements via our official social media platforms.
Effective Date of Changes:
Changes to the policy will become effective immediately upon their publication unless otherwise specified.
Binding Nature of Revised Policy:
By continuing to use edMinds.au’s services and placing orders following any amendments to the Cancellation Policy, customers are deemed to have accepted and agreed to be bound by the updated terms and conditions. It is the customer’s responsibility to familiarise themselves with the revised policy.
By placing an order through edMinds.au website, customers acknowledge and agree to the terms outlined in our Cancellation Policy. This acknowledgment signifies an understanding of and agreement to comply with the procedures, limitations, and requirements detailed herein:
Informed Consent:
It is understood that by proceeding with a purchase, customers have read, comprehended, and consented to all terms and conditions stipulated in this policy.
Binding Agreement:
The act of order placement constitutes a legally binding agreement between the customer and edMinds.au, under which the customer agrees to adhere to the stated cancellation terms.
Responsibility to Review:
Customers bear the responsibility to review this Cancellation Policy periodically. Continued use of edMinds.au’s services following any updates to the policy reaffirms the customer’s agreement to the modified terms.
These terms and conditions are to be interpreted in accordance with the laws of Victoria, Australia.
For any questions or concerns about our products or this disclaimer, please contact us at support@edminds.au.
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